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Our Shipping Policy

*Due to COVID-19, shipping time can take longer than expected according to the actual situation. And we temporarily stop the Expedited Shipping Service due to the tight express delivery capacity, only offering Standard Shipping Service. We are trying our best to improve processing time and make your packages safer.

Shipping Area

We currently only ship to locations within the United StatesAustralia and the United Kingdom but except some remote regions like Alaska and Hawaii.

And we are trying to ship to more countries, please stay tuned.


We offer free shipping by the Standard Shipping storewide. And all the orders will be charged if the customers choose the Expendited Shipping. Customers will see the shipping fees which based on the area on the checkout page.

And Packages will be shipped by DHL or SF Express randomly.

Processing time

We need 12-48 hours processing time and then your order will be shipped. In very few cases, we can't within 48 hours, but we promise to ship it within 2 business days.

Delivery Time

It's our goal to make sure your order is processed quickly and efficiently. Depending on the area, by Standard Shipping, the package will arrive in your hand within 10-20 days after shipment. The arrival time will be different according to the actual situation.

  • United States: 15-30 days
  • United Kingdom: 9-13 days
  • Australia: 9-13 working days

And it will take 5-8 business days to deliver your pakage by Expedited Shipping(Temporary closure from Apr. 14th).

How to Track Your Package

We will send you the shipping information by email. And you can track your package in DHL and SF Express official sites, or the website 17track.

DHL: https://www.dhl.com/global-en/home.html

SF Express: https://www.sf-express.com/

17Track: https://www.17track.net/

For more shipping information, you could contact us by leaving a message at support@ugramo.com. We will get back to you in 24 hours.