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Our Shipping Policy



*Due to COVID-19, shipping time can take longer than expected according to the actual situation. And we temporarily stop the Expedited Shipping Service due to the tight express delivery capacity, only offering Standard Shipping Service. We are trying our best to improve processing time and make your packages safer.



Shipping Area

We ship to more than 200 countries and regions worldwide, except countries and regions where postal services are not available or countries and regions experiencing war.

For US and UK orders, we ship from the local warehouse. Orders from other places are sent from China warehouse.



Postage

We offer free shipping by the Standard Shipping for the most of the products. And all the orders will be charged if the customers choose the Expendited Shipping. Customers will see the shipping fees which based on the area on the checkout page.



Courier

And packages will be shipped by UPS, USPS or DHL randomly in the America. Royail Mail is taking charge of the final delivery in the United Kingdom. Packages to other countries and regions will be shipped by SF Express and Yun Express. And the last mile delivery will be completed by the destination State Post Office



Processing time

We need 12-48 hours processing time and then your order will be shipped. In very few cases, we can't within 48 hours, but we promise to ship it within 2 business days.



Processing time for Preorders

We will ship preorders according to the date we publish on our website and product pages. Generally, we will ship to you in 1 to 1 and a half months since you order.



Delivery Time

It's our goal to make sure your order is processed quickly and efficiently. Depending on the area, by Standard Shipping, the package will arrive in your hand within 3-20 days after shipment. The arrival time will be different according to the actual situation.


  • United States: 3-13 days
  • United Kingdom: 7-10 days
  • Australia: 9-13 working days
  • Others: 7-22 working days

And it will take 5-8 business days to deliver your pakage by Expedited Shipping(Temporary closure from Apr. 14th).



How to Track Your Package

We will send you the shipping information by email. And you can track your package in UPS. USPS and DHL eCommerce official sites, or the website 17track.

UPS: www.ups.com

USPS: www.usps.com

DHL: https://webtrack.dhlglobalmail.com/

17Track for all carriers: https://www.17track.net/



For more shipping information, you could contact us by leaving a message at support@ugramo.com. We will get back to you in 24 hours.

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